Privacy Policy – 977pak Data Protection Commitment

1. Introduction

This Privacy Policy applies to all users of the 977pak platform — including the website at 977pak.onl and any related services, tools or features offered under the 977pak brand. It covers how we handle the personal information of players based in Pakistan and explains our approach to data collection, use, storage and protection in plain, straightforward language.

977pak is committed to handling your personal data with care, transparency and respect. When you create a 977pak account, make a PKR deposit via JazzCash, Easypaisa or Raast, place a bet on a PSL match or spin the reels on our slots — you are trusting us with information that belongs to you. We take that responsibility seriously.

By registering on 977pak and using our services, you acknowledge that you have read and understood this Privacy Policy. If anything in this document is unclear, please contact our support team before continuing to use the platform.

2. Data We Collect

977pak collects personal data only when it is necessary for operating the platform, verifying your identity, processing your PKR transactions or providing customer support. We do not collect data for the sake of it. Below is a breakdown of the categories of information we collect and the context in which each is gathered.

2.1 Registration Data

When you create a 977pak account, we collect the information you provide during registration: your full name, date of birth, email address, mobile number and a chosen username. This data is required to open and maintain your account and to confirm that you meet our minimum age requirement of 18 years.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of identity documents — most commonly a valid Pakistani CNIC (Computerised National Identity Card). We may also request a selfie for liveness verification or proof of your registered payment method. This information is used solely for identity verification and fraud prevention purposes.

2.3 Financial and Payment Data

To process your deposits and withdrawals in PKR, we collect details related to your chosen payment method. This may include your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information. We do not store full card numbers on our servers — card data is tokenised by our payment processors and never held in raw form by 977pak.

2.4 Platform Activity Data

We collect records of your activity on the 977pak platform, including your betting history, game sessions, deposit and withdrawal history, bonus usage, login times and customer support interactions. This data is used to maintain your account, resolve disputes, detect fraudulent behaviour and improve the platform experience.

2.5 Technical and Device Data

When you visit 977pak, our systems automatically collect certain technical information: your IP address, browser type and version, operating system, device type and screen resolution, referring URL and pages visited within the platform. This data helps us maintain platform security and optimise the experience across different devices commonly used in Pakistan — including Android mobiles, iPhones and desktop browsers.

3. How We Use Your Data

977pak uses the data described above for clearly defined purposes. We do not use your personal information in ways that are not set out in this policy. The main purposes for which we process your data are:

• Account management: To create, maintain and secure your 977pak account, including processing your login sessions and keeping your account preferences up to date.
• Transaction processing: To handle your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, and to maintain accurate records of your financial activity on the platform.
• Identity verification: To confirm your identity through KYC checks, which protect both you and the platform from fraud, impersonation and financial crime.
• Customer support: To respond to your queries, resolve disputes and provide assistance through our 24/7 support team via live chat and email.
• Fraud prevention and security: To detect and investigate suspicious activity, protect the platform from misuse and ensure that all players are operating genuine individual accounts.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion settings, and communicate with players who may need support.
• Platform improvement: To analyse how players use the platform — including which cricket betting markets, PSL live odds features, casino games and slots are most popular — so we can improve the product over time.
• Legal compliance: To meet our obligations under applicable laws regarding data storage, financial record-keeping and fraud prevention.

4. Data Sharing

977pak shares your personal data only where it is strictly necessary and only with parties who are bound by appropriate data protection obligations. We never share your information with advertisers, data brokers or any organisation that would use it for purposes unrelated to your 977pak account.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share relevant payment details with our integrated payment processors — including the services that handle JazzCash, Easypaisa, Raast and bank transfer transactions. These processors are contractually required to handle your data securely and use it only for transaction processing purposes.

4.2 Identity Verification Providers

For KYC verification, we may use third-party identity verification services that cross-reference the documents you provide against official databases. These providers are bound by strict data handling agreements and do not retain your documents beyond what is necessary for verification.

4.3 Platform and Technology Providers

977pak uses third-party software providers for functions including live casino game streaming, slots and bingo game engines, fraud detection and customer support tools. These providers may process certain account or activity data as part of delivering their services. All such providers are vetted for security and are not permitted to use your data for independent purposes.

4.4 Legal Obligations

977pak may disclose personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law or in response to a lawful request. In such cases, we disclose only the minimum information necessary to comply with the legal obligation.

5. Cookies and Tracking

977pak uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We do not use cookies to track your activity outside of the 977pak platform or to serve you advertising on other websites.

5.1 Essential Cookies

These cookies are required for the platform to function. They manage your login session, keep your account secure during an active session, remember your language and currency preferences, and enable core features like the bet slip and deposit flow. You cannot opt out of essential cookies without also preventing the platform from working.

5.2 Analytics Cookies

We use analytics cookies to understand aggregate patterns in how players use the platform — for example, which pages are visited most often or where users encounter technical issues. This data is collected anonymously and is used only to improve the 977pak experience. You can opt out of analytics cookies from the cookie settings in your account.

5.3 Preference Cookies

These cookies remember your platform preferences between sessions — such as your preferred sports markets, casino game filters or notification settings. Disabling them means you may need to reset your preferences each time you log in.

6. Data Security

Protecting your personal data and your PKR account balance from unauthorised access is a fundamental priority for 977pak. We apply multiple layers of technical and operational security measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and the 977pak platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment details and personal information while in transit.
• Password protection: Your account password is stored using one-way cryptographic hashing — meaning 977pak staff cannot read your password, and even in the unlikely event of a data breach, raw passwords are not exposed.
• Access controls: Only authorised 977pak staff with a legitimate operational need can access your personal data. All internal access to player data is logged and monitored.
• Fraud detection systems: 977pak operates automated systems that monitor account activity in real time for signs of unauthorised access, suspicious betting patterns or potential account takeover attempts.
• Secure payment tokenisation: Card payment details are tokenised by our payment processors. Raw card numbers are never stored on 977pak servers.

Despite these measures, no online platform can guarantee absolute security. You also have a role to play — keep your password strong, do not share your login details with anyone, and contact support immediately if you notice any unusual activity on your account.

7. Data Retention

977pak retains your personal data for as long as your account is active and for a defined period after account closure, in line with our legal obligations and operational requirements. The general retention approach is as follows:

• Active accounts: Data is retained for the full duration of your account being open on the platform, including all transaction records, betting history and KYC documents.
• Closed accounts: Following account closure, we retain core account and transaction records for a minimum period required to meet financial record-keeping obligations. This typically means records are held for several years after closure.
• KYC documents: Identity documents are retained for the period required by applicable regulations and then securely deleted.
• Support communications: Customer support chat and email records are retained for a period sufficient to resolve disputes and improve service quality, after which they are anonymised or deleted.

When data is no longer required and the applicable retention period has expired, 977pak securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

8. Your Rights Over Your Data

As a 977pak player, you have meaningful rights over your personal data. We are committed to honouring these rights in a straightforward and timely manner. Your key rights are:

• Right of access: You can request a copy of the personal data 977pak holds about you at any time. We will provide this in a clear format within a reasonable timeframe.
• Right to rectification: If any of the data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For most account details, you can update information directly from your account settings.
• Right to deletion: You can request that 977pak delete your personal data. We will act on such requests where there is no overriding legal or operational reason to retain the data. Note that transaction records may need to be retained for the minimum period required by law even after an account is closed.
• Right to restrict processing: In certain circumstances, you can ask 977pak to limit how your data is used while a request or complaint is being assessed.
• Right to data portability: You can request that we provide your data in a structured, machine-readable format so that you can transfer it elsewhere if you wish.
• Right to object: You can object to specific uses of your data, including receiving promotional communications from 977pak. Opting out of marketing emails does not affect your ability to use the platform.

To exercise any of these rights, contact the 977pak support team via live chat or email at [email protected]. We will respond to data requests within a reasonable period and may need to verify your identity before acting on the request.

9. Minors and Under-18 Protection

977pak is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their date of birth, and our KYC verification process is designed to identify and prevent underage access.

If we discover that an account has been created by someone under 18 — or if a parent or guardian informs us that a minor has registered — we will immediately close the account, delete the personal data associated with it and return any real-money balance after completing a review. No bonuses or promotional funds will be retained in such cases.

Parents and guardians in Pakistan who are concerned about a minor accessing online betting or casino platforms are encouraged to use parental control software on shared devices to restrict access to age-restricted websites.

10. Changes to This Policy

977pak may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or updates to applicable laws and best practices. When we make significant changes, we will notify registered players via the email address associated with their account or through a notification within the platform.

The date at the top of this page shows when the policy was last updated. We encourage you to review the Privacy Policy periodically. Continued use of the 977pak platform after an updated policy has been published constitutes acceptance of the changes.

If you disagree with any changes made to this policy and do not wish to accept them, you should stop using the platform and contact our support team to close your account and arrange the return of any verified real-money PKR balance.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the 977pak team is available 24/7 to assist you. The best ways to get in touch are:

• Live chat: Available directly from your account dashboard — the fastest way to get a response from our support team at any hour.
• Email: Send your query to [email protected] — include your registered username and a clear description of your request so we can act on it promptly.

For data deletion requests, data access requests or any other formal data rights exercise, please contact us via email with the subject line "Data Rights Request" and we will respond within a reasonable timeframe after verifying your identity.